Shipping policy

Shipping Policy

Thank you for visiting and shopping at Personal Touch Studio! We want to make getting your greeting cards and party favours as simple and transparent as possible.

Shipping Rates & Costs

We offer Royal Mail 1st Class delivery across the UK. Our shipping costs are calculated based on what you have in your basket:

• Greeting Cards and Party Wrappers Only: FREE 1st Class Delivery on all single cards and card packs.

• Party Favours with products inside  (or Mixed Orders): A flat rate of £3.50 applies to cover Royal Mail Small Parcel postage.

Note: If you buy a greeting card alongside a party favour, you will only be charged the single flat parcel rate at checkout.

Processing & Delivery Times

• Processing Time: All orders are packaged with care and dispatched within 1–2 business days (Monday to Friday, excluding bank holidays).

• Estimated Delivery: Once dispatched, Royal Mail 1st Class aims to deliver your items within 1–2 business days, including Saturdays.

Packaging

• Our greeting cards are shipped inside sturdy, hard-backed "Do Not Bend" envelopes.

• Our party favours are securely boxed or padded to protect them during transit.

Lost or Damaged Items

If your order hasn't arrived within 7 business days of receiving your dispatch email, please get in touch with us immediately at personaltouchstudio.mcr@gmail.comwith your order number so we can put it right.