Refund policy

IMPORTANT SHOP POLICIES – PLEASE READ BEFORE ORDERING

**Custom & Personalised Items (No Returns)**

Because some of our greeting cards & party favours are bespoke and made-to-order with your custom names and dates, we strictly do not accept returns, exchanges, or cancellations once production has begun. Please carefully double-check all text, dates, and spelling in your personalisation box before completing checkout. If we make a spelling error on our part, we will gladly dispatch a replacement completely free of charge.

This only applies to our personalised products. We accept returns on none personalised products, please get in touch we us with 48 hours about any returns at personaltouchstudio.mcr@gmail.com